What is COD confirmation? Meaning, process and examples
COD confirmation explained: what a confirmed COD order means, why COD stores confirm orders before shipping, and how it works on WhatsApp, calls and SMS.
Blog
Run COD profitably
Practical guides for Shopify stores that sell with cash on delivery: fewer fake orders, fewer returns and a confirmation process that runs itself.
Guides
How to stop fake COD orders on Shopify
Why fake cash-on-delivery orders happen, the warning signs to watch for, and a six-step workflow that filters them out before you ship.
How to reduce RTO on cash-on-delivery orders
RTO is the biggest hidden cost of cash on delivery. Learn how to calculate it and six steps that cut refused COD deliveries without hurting sales.
How to confirm COD orders on Shopify (step-by-step)
Set up automatic COD order confirmation on Shopify with WhatsApp: enable COD, connect WhatsApp, approve a template and run a daily processing routine.
COD confirmation: WhatsApp vs phone calls vs SMS
Compare the three ways to confirm cash-on-delivery orders: WhatsApp messages, phone calls and SMS. Cost, speed, effort, customer experience and when to use each.
Templates and scripts
WhatsApp COD confirmation message templates
Copy-ready WhatsApp templates for confirming cash-on-delivery orders in English, Arabic, French and Spanish, plus reminder and reply messages and tips for Meta approval.
COD confirmation call script (with follow-up rules)
A short, copy-ready phone script for confirming cash-on-delivery orders, plus when to call, how many attempts to make and how to record the result.
COD by country
Cash on delivery in Morocco: a guide for Shopify stores
How cash on delivery works in Morocco, why COD parcels get refused, which couriers stores use and how to confirm orders on WhatsApp before shipping.
Cash on delivery in Algeria: a guide for online stores
How cash on delivery works in Algeria, home delivery vs stop desk, why parcels are refused and how to confirm COD orders before shipping.
Cash on delivery in Tunisia: a guide for online stores
How cash on delivery works in Tunisia, why COD parcels come back, which delivery options stores use and how to confirm orders before shipping.
Cash on delivery in Egypt: a guide for Shopify stores
How cash on delivery works in Egypt, why COD parcels are refused, which couriers stores use and how to confirm orders on WhatsApp before shipping.
Cash on delivery in Saudi Arabia: a guide for Shopify stores
How cash on delivery works in Saudi Arabia, COD fees, the National Address, which couriers stores use and how to confirm COD orders on WhatsApp.
Cash on delivery in the UAE: a guide for Shopify stores
How cash on delivery works in the UAE, COD fees, addresses and Makani numbers, which couriers stores use and how to confirm COD orders on WhatsApp.
Cash on delivery in India: how to reduce COD RTO
How cash on delivery works in India, why COD RTO is so high, how NDR and pincode checks help, and how to confirm COD orders on WhatsApp before shipping.
Cash on delivery in Pakistan: a guide for Shopify stores
How cash on delivery works in Pakistan, why COD parcels are returned, which couriers stores use and how to confirm orders on WhatsApp in English or Roman Urdu.
Cash on delivery in Colombia: a guide for Shopify stores
How cash on delivery (pago contra entrega) works in Colombia, why parcels are returned, which carriers stores use and how to confirm orders on WhatsApp.
Cash on delivery in Mexico: a guide for Shopify stores
How cash on delivery (pago contra entrega) works in Mexico, how it compares to OXXO payments, why parcels are returned and how to confirm COD orders on WhatsApp.