Privacy Policy

Last updated: January 16, 2026

Introduction

COD Confirmation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp order confirmation service for Shopify stores.

Information We Collect

Store Information

When you install our Shopify app, we collect:

  • Store name and domain
  • Store owner contact information
  • Shopify access tokens for API integration

Order Information

To provide order confirmation services, we process:

  • Order details (order number, amount, items)
  • Customer phone numbers for WhatsApp messaging
  • Customer names
  • Order status and confirmation responses

WhatsApp Data

Through the official WhatsApp Business API, we process:

  • Message delivery status
  • Customer responses to confirmation messages
  • Conversation timestamps

How We Use Your Information

We use the collected information to:

  • Send automated WhatsApp order confirmation messages
  • Process customer responses and update order tags
  • Provide abandoned checkout recovery services
  • Improve our services and user experience
  • Communicate with you about your account and services

Data Sharing

We share your information with:

  • Meta/WhatsApp: To deliver messages through the official WhatsApp Business API
  • Shopify: To integrate with your store and process orders

We do not sell your personal information to third parties.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order confirmation data is retained for 90 days for analytics purposes. You can request deletion of your data at any time.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure API connections, and regular security audits.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data

Contact Us

If you have questions about this Privacy Policy, please contact us at info@Usewhapi.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.